Privacy Policy

This privacy policy ("Policy") applies to all services, websites, and applications on the mcw apps platform. The organisation operating mcw apps ("we", "our") is committed to maintaining a transparent relationship with users ("you", "your") through this policy.

By creating an account on our platform, making a deposit, playing betting or casino games, or using any of our services, you automatically agree to the terms of this policy. For details on the general terms of mcw apps services, please read our Terms and Conditions page.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. In the event of any conflict with applicable law, the applicable law will take precedence.

mcw apps collects various types of information, described by category below:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (for identity verification where applicable)
• Copy of photo identity document

2.2 Contact Information

• Mobile number
• Email address
• Current address

2.3 Financial Information

• Deposit and withdrawal transaction details
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts

2.4 Usage Information

• Betting and gaming history
• Duration and pattern of activity on the platform
• Preferred game categories and betting patterns

2.5 Technical Information

• IP address
• Device type, operating system, and browser version
• Cookies and session identifiers
• Login date, time, and location data

mcw apps collects information in the following ways:

3.1 Direct Collection

You provide information directly during account registration, when logging in, when making a deposit or withdrawal request, and when contacting our support team via live chat or email.

3.2 Automatic Collection

When you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This may include browsing activity, click patterns, and time spent on the site.

3.3 Collection from Third Parties

Information may sometimes be verified through identity verification providers, payment processors, and fraud prevention agencies. This process confirms the accuracy of the information you have provided.

mcw apps uses collected information only for the following specific purposes:

1. Account management: Completing registration, ensuring login security, and resolving account-related issues.
2. Identity verification and age confirmation: Preventing anyone under 21 years of age from opening an account or using our services.
3. Processing financial transactions: Accepting deposits and successfully completing withdrawal requests.
4. Fraud and abuse prevention: Detecting suspicious activity and preventing multiple accounts and bonus misuse.
5. Customer support: Providing effective assistance via 24/7 live chat and email.
6. Service improvement: Analysing user experience to improve the platform and display relevant promotions.
7. Legal compliance: Keeping in line with applicable laws and regulations and responding to lawful requests from legal authorities.

Information is also used to support responsible gaming on our platform — for example, identifying patterns of excessive spending and sending timely alerts.

mcw apps does not sell or rent your personal information for commercial purposes. However, necessary information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure maintenance. These partners receive only the information needed for their specific tasks and are contractually bound to uphold privacy standards equivalent to this policy.

5.2 Legal Authorities

Where disclosure of information is required by a court order, a lawful request from an investigating authority, or the demands of applicable law, mcw apps provides it in compliance with the law.

5.3 Fraud Prevention

In cases of fraudulent activity or account security breaches, relevant information may be shared with the appropriate agencies.

5.4 Business Restructuring

In the event of a company merger, acquisition, or other structural change, user data may be transferred to the new operating entity. If such a change occurs, we will notify users in advance.

mcw apps uses cookies and similar technologies on its website and applications. Cookies are small text files stored on your device that help improve the browsing experience.

6.1 Types of Cookies

• Essential cookies: These cookies are necessary for maintaining login sessions, ensuring security, and running core platform functions — they cannot be disabled.
• Functionality cookies: Used to remember your preferred language, theme, or game filters.
• Analytics cookies: Collect anonymous statistics to understand how much time is spent on different parts of the site.
• Security cookies: Help detect unusual logins or suspicious activity.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, please note that disabling cookies may limit some features of the platform and may affect its ability to maintain your session.

mcw apps uses industry-standard technologies to keep user data secure.

7.1 Technical Security Measures

• All data transfers are secured through SSL encryption.
• Sensitive information is stored using strong encryption algorithms.
• Two-factor authentication (OTP) is available for login security.
• Regular security checks and server audits are conducted.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.

7.2 Data Retention Period

For active accounts, data is retained for as long as the account remains open. After an account is closed, certain data may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud. Once that period ends, the data is securely deleted.

7.3 Response to Data Breaches

If a security breach occurs, mcw apps will notify affected users as quickly as possible and take immediate steps to minimise harm.

As a mcw apps user, you have the following rights over your personal information:

8.1 Right to Access

You may request a summary of the information we hold about you at any time. This request can be made by email.

8.2 Right to Correction

If any information stored in your profile is incorrect or outdated, you may request that it be corrected. In most cases this can be done directly from your account settings.

8.3 Right to Deletion

After closing your account, you may request that data not required to be retained for legal obligations be deleted.

8.4 Right to Data Portability

You may request your account's transaction history and other relevant data in a structured format.

8.5 Right to Restrict Processing

In certain circumstances (such as during a dispute about the accuracy of your data), you have the option to request that processing of your data be temporarily paused.

To exercise any of these rights, contact us via our 24/7 live chat or by email. You can also visit our FAQ page for answers to common questions.

mcw apps strictly follows a 21+ age policy. Our services are not intended for anyone under 21 years of age.

We verify age at registration and reserve the right to confirm age through official identity documents where necessary. If evidence is found that an account holder is under 21, that account will be suspended immediately and their data will be securely deleted.

If a parent or legal guardian suspects that a minor in their household is using our platform, please contact us.

mcw apps may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will change. For significant changes, a notification will be sent to your registered email address or displayed when you log in to the platform.

Continued use of the platform after changes have been made will be taken as your acceptance of the new policy. If you do not agree with the updated policy, please contact us before closing your account.

To understand the difference between the site's general terms of use and the privacy policy, you can visit our About Us page, which provides a general introduction to the platform.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, you can contact mcw apps through the following:

• Live Chat: Connect directly to 24/7 live chat from any page on the platform — support is available in both Bengali and English.
• Email: [email protected]

We usually respond to all written requests within business days. For urgent matters, please use live chat.